Terms Of Use

TERMS OF USE

These terms and conditions apply to the usage of the https://www.tripinventor.in ("Trip inventor") by you. Trip Inventor shall provide you (“User”) travel-related information, travel leads, pricing, availability, and reservations for airlines, hotels, railway, holiday packages, bus and car rentals across cities and rural areas throughout India and abroad (“Service/s or Trip Inventor Services”). These Services may be availed by the User in India or outside India at any time during the year as offered by various third-party vendors like airlines, hotels, bus operators, etc. ("Service Providers" or "Vendors"). The website is also for your education and information and is also used by us to obtain feedback to provide information and services concerning the leisure industry.

By accessing this site you agree to the following terms. In case you do not agree to the following terms please do not read or refer to the material on any of our pages.

Opening an Account

To become able to use the Trip Inventor, you must complete in full application form on the Website. As part of the application, you will be asked to provide us with a Username and Password. This username and password will be used by you when using our services.

Usernames/Passwords

You are solely responsible for the confidentiality of your username, and password. In the event you have reason to believe your account, username, and/or password is being used in an unauthorized manner, you agree to contact us promptly so that the appropriate modifications can be made to your account. Please be aware that information will be sent to the email address that you provided to us at the time of sign-up.

Agreement to Receive Mail

You hereby consent to the receipt of physical & electronic communication from us.

Contributions on Website

Any activity you do on the website (Comments, Reviews, Questions, etc) becomes the property of Trip Inventor. We reserve the right to modify or update that information suitably.

Viruses and Contamination of System

Trip Inventor is neither responsible nor liable for any viruses or other contamination of your system, nor any delays, inaccuracies, errors, or omissions arising out of your use of this site or concerning the material contained on this site.

Linked Sites

Any linked websites in our website are not under our control and we are not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. We are providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by us of the site.


Content and Intellectual property rights

All content on the website including but not limited to icons, buttons, logos, text, etc, as well as any trademarks, whether registered or not constitute the exclusive intellectual property of the Trip Inventor and is protected under Indian law. You may not selectively download portions of the website without retaining the copyright notices You may download material from the website only for your personal use and for no commercial purposes whatsoever. Any information that is submitted by you including but not limited to comments, feedback, etc is the sole property of Trip Inventor which may be used in any manner the Trip Inventor deems fit. We provide all content to the best of our knowledge and we are not responsible for changes to third-party content.

Limitation of Liability

Trip Inventor makes no warranty that this site will meet your requirements, the service or this site will be uninterrupted, the results that may be obtained from the use of this site will be accurate or reliable, any information or other material obtained by you through this site will meet your expectations and any errors in this site will be corrected.

We shall not be liable to you for any special, consequential, incidental, exemplary, or punitive damages, or loss of profit or revenues. We are also not liable under any circumstances for damages arising out or related in any way to your inability to access, or your difficulty in accessing the website. We shall not be liable under any circumstances for damages arising out of or in any way related to products, services, and/or information offered or provided by third-party vendors accessed through the website or by any other means. All content and information provided by Trip Inventor either through the website or otherwise is provided to you without warranty of any kind either expressed or implied, about the merchantability, technical compatibility, or fitness for a particular purpose about any service, products, or material provided by or through the website.

Indemnity

You agree to indemnify, defend, and hold harmless Trip Inventor, and its officers, employees, agents, and any third-party information providers to the Website, from and against all claims, actions, proceedings, expenses, damages, and liabilities, which are the result of, or are in any way related to your use of the website.


Governing Law

These terms and conditions shall be governed by Indian law and the courts at Tezpur shall have exclusive jurisdiction in all matters arising out of or in connection with the use of the website by you.


Privacy Policy

Please refer to our Privacy Policy on the website.

Charges & Pricing

Trip Inventor does not charge any fees for browsing. Trip Inventor is ONLY a ticketing/booking agent for various types of services. For example, Trip Inventor does not operate bus services or run flights of its own, etc. To provide a comprehensive choice of bus operators or flights etc, departure times, and prices to customers, it has tied up with many Vendors. Trip Inventor's advice to customers is to choose the Vendor they are aware of and whose service they are comfortable with. Trip Inventor is not liable for any Discrepancy / Deficiency in service by the Service Providers / Vendors of any service type.

Users can create free membership accounts on Trip Inventor for service booking. From time to time, Trip Inventor at its sole discretion will add new services, change existing services, and remove some services as well.

Users shall be solely responsible for compliance with all applicable laws for making payments to Trip Inventor. GST Credit (if applicable) will be provided directly by the Vendor to the User and Trip Inventor will not be responsible for non-receivable of the same.

While Trip Inventor strives for quality products and services with accurate pricing information, typographical and other errors may occur. In the event the Service is listed at an incorrect price or with incorrect service information due to an error, Trip Inventor may at its discretion contact the User for instructions or cancel the User's booking and notify the User of such Cancel.

Trip Inventor will have the right to rectify the price of the Service and contact User for further instructions via the e-mail address provided by User at the time of registration, or cancel the booking and notify User of such cancellation. If Trip Inventor cancels the order after the payment has been processed, the said amount will be remitted to the User’s account from which the payment was made.

Payment Options

Trip Inventor   Supports various Payment Methods like Credit and Debit Cards (Visa, Mastercard, Rupay, Amex, Dinners, etc), Internet Banking (around 100 Indian Banks), Wallets, etc through an online payment gateway system. Trip Inventor and the associated one or more payment gateway make a full effort to fulfill information security requirements and use the latest encryption technology to protect and safeguard the User's Payment Methods and their details.

All Payments for services purchased via Trip Inventor by all types of users (travelers agents or any other type) have to be pre-paid. In case the credit is extended/provided to any type of user, then it needs to be paid within the next working day. If the user misses his payment timelines, then Trip Inventor has the right to cancel the purchased service or any other purchased services of the same user or its sister concerns to recover the money and penalty amount decided by Trip Inventor   (up to 100% of the default amount).

The company also reserves the right to charge a 1% per day penalty interest for overdue, the same will be charged after reminders and notifications.

Gateway Charges

Please note that Trip Inventor cannot control any fees or conversion rates that may be charged to Users by their Banks or Financial Institutions related to such a transaction and Trip Inventor disclaims all liabilities in this regard.

Trip Inventor Travel Special Fares

There are three types of Trip Inventor Special Fares:

Trip Inventor Special ZERO Reschedule Charges

Reschedule requests need to reach Trip Inventor at least 36 hours for domestic flights and 72 hours for international flights before the original departure time. If the request does not come in this timeframe, then normal Airlines and Trip Inventor Travel Reschedule charges will be charged. However, Customers can also directly work with the airlines when the departure time is less than the above-mentioned timeframe. Any charges imposed by the airlines in this regard will need to be borne by the customer itself.

Exact flight details of the new flight need to be provided for rescheduling requests - Only one option will be handled for rescheduling requests.

Trip Inventor Travel takes 4 to 8 hours to respond during working hours for re-scheduled requests and is dependent on seat availability and airline response. In case the airline does not provide a timely or no response, Trip Inventor Travel cannot be held responsible for the same.

Trip Inventor may charge certain service fees for the service rendered.

Trip Inventor Special ZERO Reschedule, 50% Cancellation Fees, Free Meal

Reschedule details covered under Trip Inventor Special ZERO Reschedule Charges

Airlines & Trip Inventor Cancellation Charges will be charged at 50% E.g. if the Airlines cancellation charges are Rs 3000 and Trip Inventor Charges Rs 499, then on this flight, the Airlines Cancellation Charges will be Rs 1500 and Trip Inventor Charges as Rs 249. All Cancellation requests need to reach Trip Inventor 36 hours on domestic flights and 72 hours on international flights before the original departure time. If the request does not come in this timeframe, then normal Airlines and Trip Inventor Cancellation charges will be charged. However, Customers can also directly work with the airlines when the departure time is less than the above-mentioned timeframe. Any charges imposed by the airlines in this regard will need to be borne by the customer itself.

Free Meal is supposed to be provided by the airlines. However, if for any reason, airlines do not provide the Free MEAL, no compensation will be provided by Trip Inventor. MEAL Selection needs to be done by the customer on the airline’s website. Trip Inventor will not choose any MEAL type on the customer's behalf.

•       Trip Inventor   Special ZERO Cancellation / Reschedule Fees, Free Meal

Cancellation requests need to reach Trip Inventor at least 36 hours for domestic flights and 72 hours for international flights before the original departure time. If the request does not come in this timeframe, then normal/standard Airlines and Trip Inventor Cancellation charges will be charged.

Please read above for Rescheduling of Flights & Free MEAL

Refund, Cancellation & Re-scheduling Policy

In case of no-show or unutilized bookings, the User shall be required to make requests for any valid and applicable refunds, as per the Vendors’ policies, or within 15 days from the travel date (whichever is earlier). No refund would be payable for any requests made after the expiry of 30 days of travel date/check-in as aforementioned and all unclaimed amounts for such no-show or unutilized bookings shall accordingly be deemed to have been forfeited.

The refund shall be processed within 15-20 working days from the date of the cancellation request, after receiving back-to-back refunds from the concerned Vendor. Payment will be refunded back into the same original payment instrument like the same credit card or bank account from which it was paid for the traveler. In the case of Travel Agents (B2B Booking), refund recharge or upload of any type is always credited to their agent's Trip Inventor account balance. In case of an agent's account closure, the agent is supposed to consume its balance or clear their dues (if any). No money transfer will be done to the travel agent's bank account, in any circumstances.

In case the User avails to book any of the Services offered by the Vendor and is, thereafter, not contactable on the contact details provided, then the tour/travel reservation selected by the User will stand canceled and Trip Inventor   or the Vendor will not be liable for any charges/expenses incurred by User, either directly or indirectly in this regard

Any Refund Claims arising due to cancellation/delay of flight by the Vendor shall be subject to Trip Inventor receiving the refund from the Vendor. In the event the Vendor does not refund the amount to the Trip Inventor, the Trip Inventor   shall not be held liable for the same

Cancellation/Re-schedule of Flight Tickets up to 24 hours will be dealt with by Trip Inventor. In less than 24 hours, the USER should cancel it directly with the airline and inform Trip Inventor   for the refund processing

Trip Inventor shall charge cancellation fees - varying from time to time and transaction to transaction and type of service. This fee will be over and above the Airlines Cancellation Fees. Similarly for other services like Bus Tickets etc, Trip Inventor   will add its cancellation fees over the Vendor's cancellation Fees

The cancellation Policy is defined and governed by the Vendor and Trip Inventor will not be able to make any changes around it. Refund will only be processed once the USER informs Trip Inventor 

Partial Cancellation may or may not be allowed - This will depend on the Vendor's Cancellation Policy

Re-scheduling of Services (E.g. Date Change in Flights) will incur Fare Difference, Airlines Re-schedule/Penalty Charges, and Trip Inventor Re-schedule Charges

Domestic and International Booking/Cancellation/Re-schedule will have different amount of fees for different Services

Name Change, Title Change, Age Change, Sector Change, etc is generally not allowed by Vendors - Any such changes or more (not covered here) will not be entertained by Trip Inventor. The User needs to work directly with the Vendor and Trip Inventor will not be responsible/liable in any form

Once a confirmed ticket/service is booked/generated, Convenience Fees are not refundable under any circumstances. If you are booking a special discounted return fare then both sectors have to be cancelled together

The USER will be solely responsible for the Visa, Passport, or any other requirement for the travel. Trip Inventor   will not be responsible for any inadequacy of any form

Check the Baggage Allowance – Cabin and Check-in – No Free Baggage Allowance for Infants. Meals, Seats, and Special Requests are not guaranteed. USER needs to check this with the Vendor directly.

Booking Confirmation

User should not take any action based on information on the Marketplace until User has received a confirmation of User’s transaction. In case of confirmations to be received by email, if User does not receive any confirmation of User’s purchase/transaction within the stipulated period, User may first look into the "spam" or "junk" folder to verify that it has not been misdirected, and if still not found, please contact Trip Inventor's call center or login into the User Account section of Trip Inventor.

In case a booking confirmation e-mail or SMS gets delayed or fails because of technical reasons or as a result of incorrect e-mail ID/phone number provided by the user etc, a ticket will be considered 'booked' as long as the ticket shows up on the confirmation page or in the User Account section of Trip Inventor.

The total price payable will be displayed to the User before making payment to the Vendor. Users are hereby informed that in case of a booking request being rejected by a Vendor (i.e. not confirmed by the applicable Vendor), any amounts collected by Trip Inventor for such booking will be refunded to the User’s Account used for making the payments.

Offer Fares / Series Fares / Group Fare or any other similar fares are non-refundable, and non-changeable under any circumstances. In these types of bookings, more than one (non-related) passenger is added to the same pre-purchased PNR. Names in this type of fare are updated between 8 pm and 11 pm, one night before the travel date. Hence, web check-in needs to be done by the passenger or the travel agency once the names are updated. Do note airline counters are not very friendly at some airports and machines may / may not operate. Also, airlines may levy service charges for issuing boarding passes from the airport counter. Since these are collective passenger’s tickets, normal web check-in, meal selection, extra baggage purchase, wheelchair addition, GST or any other special services cannot be added to these tickets. Lastly in these types of fares, our fare rules supersede airlines and hence no refund requests are entertained unless the flight is cancelled or the flight date/timing is changed by more than 6 hours in domestic flights and over 24 hours in international flights.

Name changes (minor or major) in any form cannot be done in these fares. In this type of fare (Offer Fares / Series Fares / Group Fare or any other similar fares), you are not supposed to contact airlines directly or any other body for any reason. Trip Inventor should be your only point of contact for any purpose and the decision of Trip Inventor will be final. In case you contact airlines or any other body, your account might be disabled and your balance will be forfeited.

In case of a schedule change and airlines provide multiple options, the agent/customer has the choice to choose among the given options only within the given time. However, once names are updated in the revised itinerary, thereafter no changes will be accepted of any type. Also note if the agent/customer does not respond in the given time then the Airlines / Trip Inventor can choose any option.

Offline Booking

Trip Inventor avoids and does not recommend travel agents for doing offline booking with us. However, if the travel agents insist, Trip Inventor can make the booking on behalf of the travel agent as a courtesy. Having said that Trip Inventor will not be responsible for any type of mistake like date, origin city, destination city, itinerary details, pricing, name & details of the passenger, etc. Travel Agent will be responsible for any mistake or issue in offline booking from Trip Inventor. Trip Inventor in any circumstances will not bear any expense or refund any part of the booking amount.

Promo Codes

Trip Inventor may generate promotion codes from time to time which may be availed on the site for discount, if applicable. Trip Inventor at its discretion, could add new promo codes, or change or withdraw existing ones without any prior notice. In case of any dispute with any party, Trip Inventor's decision will be binding and final.

When USER registers with Trip Inventor, Trip Inventor or any of its partners/affiliate/group companies/partners/vendors may contact User from time to time to provide information/offers of services that Trip Inventor or such other group companies believe may benefit User.

User Responsibility & Liability

User shall be responsible for their actions in utilizing the Services purchased by User, and Trip Inventor shall not be liable for any such action. Trip Inventor is only providing a platform for communication and it is agreed that the contract for Service shall be a strictly bipartite contract between the Vendor and User.

User represents that User is of legal age to form a binding contract with Trip Inventor and is not a person barred from receiving Services under the laws as applicable in India.

Any references to a Vendor being "verified" (or similar language) only indicate that the Vendor has completed a reasonable verification process. Any such description is not an endorsement, certification, or guarantee by Trip Inventor about any Vendor, including of the Vendor's identity and credibility. Trip Inventor therefore recommends that you always exercise due diligence and care when deciding whether to avail services from a Vendor or while having any other interaction with them.

Upon receiving the User’s complaint, Trip Inventor shall inform the relevant Vendor of such complaint and request for an explanation. Users are required to refrain from raising frivolous and baseless complaints. User expressly acknowledges that the Vendor providing the deficient Service will be solely responsible to User for any claims that User may have about such defective service and Trip Inventor shall not in any manner be held liable for the same.

Unless due to User’s negligence, in the event the Vendor fails to complete a delivery of any Service, User acknowledges that the Vendor will be liable to make any applicable refunds or payments. User agrees that Trip Inventor will not be held liable for the failure of the Vendor to make available any Service therein.

Trip Inventor reserves the right at all times to disclose any information as is necessary to satisfy or comply with any applicable law, regulation, legal process, or governmental request, or to edit, refuse to post, or remove any information or materials, in whole or in part, in Trip Inventor's sole discretion.

In no event shall Trip Inventor its officers, directors, employees, partners or vendors be liable to User, the Vendor, or any third party for any special, incidental, indirect, consequential, or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or whether or not Trip Inventor has been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortuous action, or any other claim arising out of or in connection with User’s purchase of the services herein.

Trip Inventor shall not assume any liability for the non-availability of the Services where required or any action or inaction that might be taken by the Vendor.

ALL LINKED TERMS AND CONDITIONS HEREUNDER ARE ASSUMED TO BE READ, UNDERSTOOD, AND AGREED BY THE USER.